Introduction

Prime Haven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primehaven.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected to the Site.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Register for our newsletter
  • Submit a contact form
  • Request information or assistance
  • Participate in activities on the Site

The personal information we may collect includes:

  • First and last name
  • Email address
  • Phone number
  • Mailing address
  • Message content when you contact us

Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device, including:

  • Device type (e.g., desktop, mobile, tablet)
  • Operating system
  • Browser type
  • IP address
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses

This information is collected using cookies, web beacons, tracking pixels, and other tracking technologies to improve and optimize your browsing experience.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our Site
  • Send you our newsletter if you have subscribed
  • Respond to your inquiries and provide customer service
  • Personalize your experience on our Site
  • Monitor and analyze usage and trends to improve your experience
  • Detect, prevent, and address technical issues
  • Comply with legal obligations
  • Send you administrative information, such as updates to our terms, conditions, and policies

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Analytics

We may use third-party analytics providers, such as Google Analytics, to help analyze how users use the Site. These analytics providers use cookies and similar technologies to collect and analyze information about the use of the Site and to report on activities and trends.

Your Rights Regarding Your Data

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access

You have the right to request information about the personal data we hold about you.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

Cookie Policy

Cookies are small text files that are stored on your device when you visit a website. We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our Site.
  • Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our Site by our advertising partners to build a profile of your interests.

Managing Cookies

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Options to manage cookies include:

  • Accepting or declining cookies when you first visit our Site via our cookie consent banner
  • Managing cookie preferences through your browser settings
  • Using third-party tools designed for cookie management

Third-Party Websites

Our Site may contain links to third-party websites and applications that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We advise you to read the privacy policies of any third-party websites that you visit.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Contact Information

If you have questions or comments about this Privacy Policy, please contact us at:

Prime Haven
10 Moland St
Birmingham B4 7AU
United Kingdom
+44 986 104 7698
privacy@primehaven.com