Refund Policy

Introduction

At Prime Haven, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we provide refunds, the refund process, and important information regarding our refund procedures.

By purchasing any of our products or services, you agree to the terms of this Refund Policy. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy on this page.

Digital Products and Subscriptions

Premium Reports and Market Analyses

For our premium reports, market analyses, and other one-time digital product purchases:

• We offer a 14-day money-back guarantee from the date of purchase
• Refund requests must be submitted within this 14-day period
• You must provide a valid reason for your refund request
• Evidence that the product has not been substantially downloaded, copied, or used may be required

Newsletter and Subscription Services

For our subscription-based services, including premium newsletters and membership programs:

• Monthly subscriptions: You may cancel at any time, but refunds are only issued within the first 7 days of your initial subscription purchase
• Annual subscriptions: Refunds are available within 30 days of your initial purchase for a prorated amount based on the time elapsed
• No refunds are provided for any subscription periods that have already been delivered or accessed
• Cancellations take effect at the end of your current billing cycle

Consulting Services

For our real estate consulting services, property evaluation services, and customized market analyses:

• Deposits for consulting services are non-refundable once work has commenced
• Cancellations made more than 48 hours before a scheduled consultation will receive a full refund
• Cancellations made less than 48 hours before a scheduled consultation will incur a 25% cancellation fee
• No-shows for scheduled consultations are not eligible for refunds
• If we are unable to deliver the consulting services as described, you will be entitled to a full refund

Workshops and Events

For in-person or virtual workshops, seminars, and events:

• Cancellations made more than 14 days before the event date will receive a full refund
• Cancellations made 7-14 days before the event will receive a 50% refund
• Cancellations made less than 7 days before the event are not eligible for a refund
• You may transfer your registration to another person at no additional cost
• If an event is canceled or rescheduled by Prime Haven, you will be offered a full refund or the option to attend the rescheduled event

Conditions for Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• Your refund request must be submitted within the specified time frame for the product or service
• You must provide the original order number, date of purchase, and the email address used for the purchase
• For digital products, you must confirm that you have deleted all copies of the purchased materials
• The purchase must have been made directly through our website or authorized sales channels
• Your account must be in good standing with no violations of our Terms and Conditions

Non-Refundable Items

The following items and services are non-refundable:

• Customized or personalized reports that have been prepared specifically for you
• Services that have been fully delivered and completed
• Subscription periods that have already been delivered or accessed
• Transaction fees, if any, associated with the original purchase
• Products purchased as part of a bundle or special promotion, unless the entire bundle is returned

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@primehaven.com with the subject line "Refund Request"
2. Include your order number, purchase date, and the email address used for the purchase
3. Clearly state the reason for your refund request
4. Provide any additional information or documentation that may be required for your specific case

Upon receiving your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Review your request and purchase history
3. Make a decision regarding your refund based on this policy
4. Notify you of our decision

Refund Processing Time

If your refund is approved, please note the following processing times:

• Credit card refunds typically take 5-10 business days to appear on your statement
• Debit card refunds may take 7-14 business days to process
• Bank transfers may take 3-5 business days after the refund is processed
• Payment service providers (PayPal, Stripe, etc.) typically process refunds within 3-5 business days

Please note that the actual time it takes for your refund to appear in your account depends on your payment method and financial institution.

Exceptions and Special Circumstances

We understand that special circumstances may arise. In the following cases, we may consider exceptions to our standard refund policy:

• Technical issues that prevented you from accessing the purchased product or service
• Significant errors or inaccuracies in the product that materially impact its value
• Medical emergencies or other extraordinary personal circumstances (documentation may be required)
• Duplicate purchases made in error

Each exception request will be evaluated on a case-by-case basis. Prime Haven reserves the right to make the final decision regarding any refund request.

Customer Satisfaction Guarantee

At Prime Haven, we stand behind the quality of our products and services. If you are not completely satisfied with your purchase for any reason, please contact our customer support team. While we may not always be able to offer a refund, we are committed to finding a solution that addresses your concerns.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Prime Haven
10 Moland St
Birmingham B4 7AU
United Kingdom
+44 986 104 7698
support@primehaven.com